Chiswick, Kensington, Harley Street

APPOINTMENT CANCELLATION POLICY

We understand that situations arise in which you must cancel your appointment. It is, therefore, requested that if you must cancel your appointment you provide more than 48 hours notice. This will enable another person who is waiting for an appointment to be scheduled. Appointments which are cancelled with less than 48 hours notification will be subject to a full cancellation fee. The Cancellation and No Show fees are the sole responsibility of the patient and must be paid in full before the patient’s next appointment. Questions about the cancellation and no-show fees should be directed to the Management or Accounts Department by emailing info@westlondonosteopathy.co.uk

DATA PROTECTION

All your data is protected and kept confidential. All records and information will be kept with your confidence and security in mind. We are registered with the Information Commissioner’s Office (ICO). Please note that we reserve the right to ask your consent to deal or contact with others on your behalf and may require the presence of a consenting adult in order to care for Children. Should you wish for a copy of your records at any time, please contact us. In line with legislation, we reserve the right to charge an administration fee.

All inquiries are usually answered within 24 hours, and all contact is strictly confidential and uses secure phone and email services. Find out more by reading my Privacy Policy.