What is Mediation?

Mediation can help you to resolve your dispute and to:


  • Cope with the court process better
  • Be principled and not positional
  • Focus on shared interests
  • Handle Cultural differences
  • Be soft on the people and hard on the dispute
  • Use objective criteria
  • Develop a negotiation strategy that is fair and reasonable
  • Consider your best alternative to a negotiated agreement
  • Avoid unnecessary litigation
  • Save time and money
  • Take a commercial view
  • Avoid stress and damage to business
  • Focus on what you are hoping to achieve Achieve your aims
  • Look at all your options
  • Help you think of some solutions
  • Be realistic about outcomes
  • Manage emotion and feelings
  • Separate the people from the problem
  • Create options for mutual gain
  • Handle difficult situations and personalities
  • See the dispute from the other person’s view
  • Reality test your case and play devil’s advocate
  • See the big picture – the effect on you/others in the dispute
  • Expand the pie before trying to divide it
  • Keep control of your dispute and the negotiations
  • Handle difficult negotiations and avoid confrontation
  • Maintain a working relationship with customers/suppliers
  • Cope with lawyers better

Get in touch

APPOINTMENT CANCELLATION POLICY

We understand that situations arise in which you must cancel your appointment. It is, therefore, requested that if you must cancel your appointment you provide more than 48 hours notice. This will enable another person who is waiting for an appointment to be scheduled. Appointments which are cancelled with less than 48 hours notification will be subject to a full cancellation fee. The Cancellation and No Show fees are the sole responsibility of the patient and must be paid in full before the patient’s next appointment.  Questions about the cancellation and no-show fees should be directed to the Management or Accounts Department by emailing [email protected]

DATA PROTECTION

All your data is protected and kept confidential. All records and information will be kept with your confidence and security in mind. We are registered with the Information Commissioner’s Office (ICO). Please note that we reserve the right to ask your consent to deal or contact with others on your behalf and may require the presence of a consenting adult in order to care for Children. Should you wish for a copy of your records at any time, please contact us. In line with legislation, we reserve the right to charge an administration fee.

All enquires are usually answered within 24 hours, and all contact is strictly confidential and uses secure phone and email services. Find out more by reading my Privacy Policy.

PREPAYMENT OFFERS & REFUND POLICY ON PACKAGES

Requests for refunds should be made in writing to [email protected] There will be a 20% admin fee on any refund including packages. If in case due to unforeseen circumstances you have changed your mind about your treatment, please let us know in good timing i.e. within 12 days. Cancellations and refunds are available within 12 days of purchase. There will be a 20% admin fee on any refund including packages. In the event you cancel after 14 days we will refund 50% of total treatment. We can’t offer refunds or exchanges on treatment (services) rendered. If you haven’t attended the clinic within 30 days, it will be assumed that you are unable or have become an inactive patient and your file will be removed. We are able to accept payments by cash or card. We are currently able to take MasterCard, Maestro, Apple Pay. We also accept payments online via invoice or bank transfer on arrangement.

PAYMENTS

We are able to accept payments by cash or card. We are currently able to take MasterCard, Maestro, Apple Pay. We also accept payments online via invoice or bank transfer on arrangement.

APPOINTMENT CANCELLATION POLICY

We understand that situations arise in which you must cancel your appointment. It is, therefore, requested that if you must cancel your appointment you provide more than 48 hours notice. This will enable another person who is waiting for an appointment to be scheduled. Appointments which are cancelled with less than 48 hours notification will be subject to a full cancellation fee. The Cancellation and No Show fees are the sole responsibility of the patient and must be paid in full before the patient’s next appointment.  Questions about the cancellation and no-show fees should be directed to the Management or Accounts Department by emailing [email protected]

Chiswick

Harley Street

Kensington