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Requests for refunds should be made in writing to [email protected] There will be a 20% admin fee on any refund including packages. If in case due to unforeseen circumstances you have changed your mind about your treatment, please let us know in good timing i.e. within 12 days. Cancellations and refunds are available within 12 days of purchase. There will be a 20% admin fee on any refund including packages. In the event you cancel after 14 days we will refund 50% of total treatment. We can't offer refunds or exchanges on treatment (services) rendered. If you haven’t attended the clinic within 30 days, it will be assumed that you are unable or have become an inactive patient and your file will be removed. We are able to accept payments by cash or card. We are currently able to take MasterCard, Maestro, Apple Pay. We also accept payments online via invoice or bank transfer on arrangement.
We are able to accept payments by cash or card. We are currently able to take MasterCard, Maestro, Apple Pay. We also accept payments online via invoice or bank transfer on arrangement.
APPOINTMENT CANCELLATION POLICY
We understand that situations arise in which you must cancel your appointment. It is, therefore, requested that if you must cancel your appointment you provide more than 48 hours notice. This will enable another person who is waiting for an appointment to be scheduled. Appointments which are cancelled with less than 48 hours notification will be subject to a full cancellation fee. The Cancellation and No Show fees are the sole responsibility of the patient and must be paid in full before the patient’s next appointment. Questions about the cancellation and no-show fees should be directed to the Management or Accounts Department by emailing [email protected]